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Whom to Call
Below are the many membership levels and insurance plans offered by Health Insurance Innovations' each has listed their appropriate contact information. Please direct questions regarding the following list of contacts to Health Insurance Innovations' Member Support at 1-877-376-5831

Health Insurance Innovations
Toll Free Phone:
1-877-376-5831

Fax:
1-877-376-5832

Address:
218 E. Bearss Ave, Suite 325, Tampa, FL 33613

E-Mail:
support@hiiquote.com

Website:
www.hiiquote.com

Hours of Operation:
Monday - Friday 8:30am to 7pm EST

 
Med-Sense Guaranteed Association
Toll Free Phone:
1-920-347-4400

Address:
2221 South Webster Ave., Suite 109, Green Bay, WI 34301

Website:
www.medsensemembers.com

Consult your membership guide or call the association for discounts and services contact information.
SHORT TERM MEDICAL
1st Med STM
Underwritten by: Companion Life Insurance Company
Billing and Plan Changes:
Health Insurance Innovations

Claims:
Co-ordinated Benefit Plans

EDI Payor ID - 14829/Group Number 5227504

P.O. Box 21944, Eagan MN 55121

Toll Free Number:    1-877-902-9918

Hospital Confinement Pre-Certification:
1-800-263-8786

Accident Medical Expense Benefits:
Freedom Life Insurance Company of America (in the states of: AL, AR, AZ, CO, DE, FL, GA, IA, IL, IN, KY, LA, MI, MO, MS, NE, NV, OH, OK, PA, SC, TN, TX, VA, WV and WY) and National Foundation Life Insurance Company (in the states of AK, CA, DC and MT).

Accidental Death and Dismemberment benefits:
ING Life Claims

Med Plus STM
Including Collegiate Sports STM and Med Plus - EDU STM
Underwritten by: Starr Indemnity and Liability Company
Billing and Plan Changes:
Health Insurance Innovations

Claims:
Co-ordinated Benefit Plans

Effective date 1/1/2012 and after
EDI Payor ID - 14829

P.O. Box 21575, Eagan, MN, 55121

Toll Free Number:    1-866-282-3991

Effective date 12/31/2011 and before
EDI Payor ID - 14829

P.O. Box 20594, Tampa FL, 33622-0594

Toll Free Number:    1-866-282-3991

Accidental Death Claims:
Starr Indemnity and Liability Company

Hospital Confinement Pre-Certification:
1-800-544-2273

Sensible Med STM
Underwritten by: Markel Insurance Company
Billing and Plan Changes:
Health Insurance Innovations

Claims:
Co-ordinated Benefit Plans

EDI Payor ID - 14829/BS Group # 5227505

P.O. Box 21944, Eagan MN 55121

Toll Free Number:    1-877-902-9927

Hospital Confinement Pre-Certification:
1-800-526-1877

LIMITED MEDICAL & OTHER PRODUCTS
Freedom Access
Underwritten by: Freedom Life Insurance Company of America and National Foundation Life Insurance Company
Billing and Plan Changes:
Health Insurance Innovations

RX Benefit:
CVS Caremark

Claims:
Freedom Life Insurance Company of America (in the states of: AL, AR, AZ, CO, DE, FL, GA, IA, IL, IN, KY, LA, MI, MO, MS, NE, NV, OH, OK, PA, SC, TN, TX, VA, WV and WY) and National Foundation Life Insurance Company (in the states of AK, CA, DC and MT)

Freedom Spirit
Underwritten by: ReliaStar Life Insurance Company, a member of the ING Family of Companies
Billing and Plan Changes:
Health Insurance Innovations

Claims:
ING Life Claims

Platinum Health Essential
Underwritten by: United States Fire Insurance Company
Billing and plan changes for applications issued after 11/24/2009:
Health Insurance Innovations

Contact for claims incurred after 1/1/2011 and future claims:
Co-ordinated Benefits Plans

Send Claims to:     PO Box 21517, Eagan, MN 55121

EDI Payor ID - 14829/Group Number 5227502

Toll Free Number:   877-755-4835

Contact for applications issued before 11/24/2009 and for claims incurred before 1/1/2011:
Administrative Concepts Inc.

994 Old Eagle School Road, Suite 1005, Wayne, PA 19087

PREFFERED PROVIDER ORGANIZATION
Beech Street Network
Toll Free Phone:
1-800-432-1776

Website:
www.beechstreet.com

MultiPlan
Toll Free Phone:
1-888-342-7427

Website:
www.multiplan.com

PHCS
Toll Free Phone:
1-800-992-4362

Website:
www.phcs.com

CLAIMS ADMINISTRATORS
Administrative Concepts
Toll Free Phone:
1-800-964-7096

Address:
994 Old Eagle School Road, Suite 1005, Wayne, PA 19087

Online claims status:
https://secure.visit-aci.com/

Co-ordinated Benefits Plans
Register online with CBPConnect.com to access your insurance plan information, view real time status of adjudicated claims, re-create Explanation of Benefits (EOBs), or send electronic inquiries via the "Contact Us" link.

Toll Free Business Phone:
1-800-753-1000

Local Direct Business Phone:
1-727-799-9188

Send Claims to:
See individual plans for specific mailing address and customer service numbers

Hours of Operation:
M, T, W & F 8:30am to 5pm EST; Thursdays only: 9:30am to 5pm EST

Freedom Life Insurance Company of America
Toll Free Phone:
1-800-387-9027

Send Claims to:
PO Box 554, Addison, TX 75001

Address:
3100 Burnett Plaza, 801 Cherry Street, Unit 33, Fort Worth, TX 76102

ING Life Claims
Toll Free Phone:
1-888-238-4840

Send Claims to:
PO Box 1548, Minneapolis, MN 55440

National Foundation Life Insurance Company
Toll Free Phone:
1-800-221-9039

Send Claims to:
PO Box 554, Addison, TX 75001

Address:
3100 Burnett Plaza, 801 Cherry Street, Unit 33, Fort Worth, TX 76102

Starr Indemnity and Liability Company
Toll Free Phone:
1-866-516-2522

UN-INSURED BENEFITS
Caremark CVS
Website:
www.caremark.com

MedCare USA
Toll Free Phone:
1-800-819-5479

Website:
www.medcareusa.com

OUTLOOK Vision
Website:
www.outlookvision.com

 
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