Direct Support
Don’t forget to visit our FAQ’s Page for a list of our most frequently asked questions from agents and customers.
For further assistance, information is provided below:
Agent Support
E-Mail: salessupport@hiiquote.com
Toll Free Phone: 1-877-376-5831 Ext. 401
Register Today! Fill out our Agent Registration Request Form
Customer Support
E-Mail: support@hiiquote.com
Toll Free Phone: 1-877-376-5831
For California Residents:
E-Mail: support@hiiinsurancesolutions.com
Toll Free Phone: 1-855-221-5852
  • Customer Service
  • Customer Inquiries
  • Claims
  • Association
Customer Service
For Billing & Non-Claims Related Questions:

E-Mail: support@hiiquote.com
Toll Free Phone: 1-877-376-5831 (HII Customer Service Department has language assistance services)
Fax: 1-877-376-5832
Mailing Address: 218 E. Bearss Ave, Suite 325, Tampa, FL 33613
Hours of Operation: Monday - Friday 8:30am to 7:00pm EST

For California Residents:

E-Mail: support@hiiinsurancesolutions.com
Toll Free Phone: 1-855-221-5852 (HII Insurance Solutions Customer Service Department has language assistance services)
Fax: 1-877-376-5832
Mailing Address: 218 E. Bearss Ave, Suite 325, Tampa, FL 33613
Hours of Operation: Monday - Friday 8:30am to 7:00pm EST
Customer Inquiries
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Claims
Short-Term Medical:

1st Med STM
Underwritten by: Companion Life Insurance Company
Claims: All issued applications submitted March 1, 2014 and after in the states of: AZ, FL, IL, OH, PA, VA, TX, WI.
All issued applications submitted May 1, 2014 and after in the states of: AL, DC, IA, MS, NE, OK, TN, WY.
Allied National, Inc
EDI Payor ID – 07689
Box 247, Alpharetta, GA 30009-0247
www.alliednational.com
Toll Free Number: 1-800-825-7531 (Allied National has language assistance services for CA residents)
Pre- Certification for Hospital Confinement or
Surgery above $5000:
1-866-317-5273
Claims: All issued applications dated through February 28, 2014.
All issued applications submitted March 1, 2014 to May 1, 2014 in the states of: AL, DC, IA, MS, NE, OK, TN, WY. Co-ordinated Benefit Plans
EDI Payor ID - 14829
P.O. Box 21944, Eagan MN 55121
www.cbpconnect.com
Toll Free Number: 1-877-902-9918 (CBP has language assistance services for CA residents)
Pre- Certification for Hospital Confinement or Surgery: 1-800-263-8786

Med Plus STM [Including Collegiate Sports STM and Med Plus - EDU STM]
Underwritten by: Starr Indemnity and Liability Company
Claims: Co-ordinated Benefit Plans
EDI Payor ID - 14829
P.O. Box 21575, Eagan, MN, 55121
www.cbpconnect.com
Toll Free Number: 1-866-282-3991 (CBP has language assistance services for CA residents)
Pre- Certification for Hospital Confinement or Surgery: 1-800-544-2273

Sensible Med STM
Underwritten by: Markel Insurance Company
Claims: All issued applications dated through July 31, 2013
Co-ordinated Benefit Plans
EDI Payor ID - 14829
P.O. Box 21944, Eagan MN 55121
www.cbpconnect.com
Toll Free Number: 1-877-902-9927 (CBP has language assistance services for CA residents)
Pre-Certification for Hospital
Confinement or Surgery:
1-877-526-1877
Claims: All issued applications dated August 1, 2013 and after
Health Special Risk, Inc.
4100 Medical Parkway
Carrollton, TX 75007
Payor ID - 65449
Email Claims: hiiclaims@hsri.com
Toll Free Number: 1-877-477-7512
Pre-Certification for Hospital
Confinement or Surgery:
1-800-641-5566

Essential STM
Underwritten by: Starr Indemnity and Liability Company
Claims: Co-ordinated Benefit Plans
EDI Payor ID - 14829
P.O. Box 21575, Eagan, MN, 55121
www.cbpconnect.com
Toll Free Number: 1-866-282-3991 (CBP has language assistance services for CA residents)
Pre- Certification for Hospital Confinement or Surgery: 1-800-544-2273

HealtheMed STM
Underwritten by: HCC Life Insurance Company
Claims: HCC Medical Insurance Services
Box No. 2005, Farmington Hills, MI. 48333-2005
EDI Payor ID: HCCMI
Pre-Certification, Eligibility, Benefits & Claims: 1-800-605-2282

HealtheFlex STM
Underwritten by: HCC Life Insurance Company
Claims: HCC Medical Insurance Services
Box No. 2005, Farmington Hills, MI. 48333-2005
EDI Payor ID: HCCMI
Pre-Certification, Eligibility, Benefits & Claims: 1-800-605-2282


Accident, Sickness & Hospital Plans:

Platinum Health Essential
Underwritten by: United States Fire Insurance Company
Co-ordinated Benefits Plans
Send Claims to: PO Box 21517, Eagan, MN 55121
EDI Payor ID - 14829/Group Number 5227502
www.cbpconnect.com
Toll Free Number: 1-877-755-4835

Freedom Access Limited Medical
Underwritten by: Freedom Life Insurance Company of America and National Foundation Life Insurance Company
Claims: Freedom Life Insurance Company of America (in the states of: AL, AR, AZ, CO, DE, FL, GA, IA, IL, IN, KY, LA, MI, MO, MS, NE, NV, OH, OK, PA, SC, TN, TX, VA, WV and WY) and National Foundation Life Insurance Company (in the states of CA, DC and MT)
Send Claims to:
Freedom Life Insurance Company of America
PO Box 554, Addison, TX 75001
EDI Payor ID - 62324
National Foundation Life Insurance Company
PO Box 554, Addison, TX 75001
EDI Payor ID - 90956
Toll Free Phone: Freedom Life Insurance Company of America 1-800-387-9027
National Foundation Life Insurance Company 1-800-221-9039
RX Benefit: CVS Caremark
www.caremark.com

Principle Advantage
Underwritten by: Companion Life Insurance Company
Send Claims to: WEB-TPA
P.O.Box 99906
Grapevine, TX 76099-9906
EDI Payor ID: 75261
Toll Free Phone: 1-800-952-7420


Ancillary Insurance:

Freedom Access Accident Medical Expense
Underwritten by: Freedom Life Insurance Company of America and National Foundation Life Insurance Company
Claims: Freedom Life Insurance Company of America (in the states of: AL, AR, AZ, CO, DE, FL, GA, IA, IL, IN, KY, LA, MI, MO, MS, NE, NV, OH, OK, PA, SC, TN, TX, VA, WV and WY) and National Foundation Life Insurance Company (in the states of CA, DC and MT)
Send Claims to:
Freedom Life Insurance Company of America
PO Box 554, Addison, TX 75001
EDI Payor ID - 62324
National Foundation Life Insurance Company
PO Box 554, Addison, TX 75001
EDI Payor ID - 90956
Toll Free Phone: Freedom Life Insurance Company of America 1-800-387-9027
National Foundation Life Insurance Company 1-800-221-9039
RX Benefit: CVS Caremark
www.caremark.com

Freedom Access Critical Illness ER & Hospital
Underwritten by: Freedom Life Insurance Company of America and National Foundation Life Insurance Company
Claims: Freedom Life Insurance Company of America (in the states of: AL, AR, AZ, CO, DE, FL, GA, IA, IL, IN, KY, LA, MI, MO, MS, NE, NV, OH, OK, PA, SC, TN, TX, VA, WV and WY) and National Foundation Life Insurance Company (in the states of CA, DC and MT)
Send Claims to:
Freedom Life Insurance Company of America
PO Box 554, Addison, TX 75001
EDI Payor ID - 62324
National Foundation Life Insurance Company
PO Box 554, Addison, TX 75001
EDI Payor ID - 90956
Toll Free Phone: Freedom Life Insurance Company of America 1-800-387-9027
National Foundation Life Insurance Company 1-800-221-9039
RX Benefit: CVS Caremark
www.caremark.com

Savers Rx
Underwritten by: Companion Life Insurance Company
Administered by: Amwins
Pharmacy Help Desk & Member Services: 866-286-5152
Submit Paper Claims: P.O. Box 3121 Warwick, RI 02887
Website: www.amwinsrx.com

Cash Advantage – Critical Illness
Underwritten by: Loyal American Life Insurance Company, a subsidiary of Cigna Corporation
Claims Questions: 1-866-459-1755
Claims Fax: 1-877-826-6237

Agile Insured Rx
Underwritten by: Companion Life Insurance Company
Administered by: AmWins Rx
Pharmacy Help Desk & Member Services: 1-866-286-5152
Submit Paper Claims to: P.O. Box 3121, Warwick, RI. 02887
Website: www.amwinsrx.com

Foundation Vision
Underwritten by: Nationwide Life Insurance Company
Provider Listing, or Network Information,
Benefit, Claims and Appeals:
1-800-877-7195
Out of Network Providers, Mail Claims to: VSP, P.O. Box 997105
Sacramento, CA 95899-7105


Lifestyle & Discount Services:

Careington
Website: www.careington.com
Toll Free Business Phone: 1-800-290-0523

MedCare USA
Website: www.medcareusa.com
Toll Free Business Phone: 1-800-819-5479

Outlook Vision
Website: www.outlookvision.com
Toll Free Business Phone: 1-800-342-7188

Kare360
Website: www.Kare360.com
Toll Free Phone: 1-855-294-2701

Teladoc
Website: www.Teledoc.com
Toll Free Phone: 1-800-835-2362


Dental:

Foundation Dental
Underwritten by: National Casualty, a Nationwide Company
Claims Status & Verification: Co-ordinated Benefit Plans, LLC
www.cbpconnect.com
Toll Free: 1-888-957-5007
Mail Claims to: Co-ordinated Benefit Plans, LLC
PO Box 21474, Eagan, MN 55121
EDI Payor ID: 14829
Provider Listing or Network Information: www.careington.com/nd/nationwide
Toll Free: 1-800-290-0523
Cigna Dental Network Access
Send correspondence to: Cigna, 1571 Sawgrass Corporate Pkwy, Suite 140
Sunrise, FL 33323 Attn: Operations


PPO Network Information:

MultiPlan
Website: www.multiplan.com
Toll Free Phone: 1-888-342-7427

PHCS
Website: www.phcs.com
Toll Free Phone: 1-800-992-4362

Beech Street Network
Website: www.beechstreet.com
Toll Free Phone: 1-800-432-1776

Coventry National Network
Website: www.coventry-international.com
Toll Free Phone: 1-800-605-2282
Association
Med-Sense Guaranteed Association
Website: www.medsensemembers.com
Consult your membership guide or call the association for discounts and services contact information.

Savers Choice of America
Website: www.saverschoicemembers.com
Consult your membership guide or call the association for discounts and services contact information.